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certified training specialist

We are recruiting for a world-class Certified Training Specialist, a passionate technical skills instructor who creates a meaningful learning experience in which participants are taught how to apply their knowledge to solve real-world problems in technology.

Click here for the full job description

TechBridge is a nonprofit that arms other nonprofits on the frontline of alleviating the causes of poverty with technology that will allow them to expand the impact of their mission for the millions of men, women and children who suffer from lack of access to shelter, food, employment, education, healthcare, and financial literacy.

We are recruiting for a world-class Certified Training Specialist, a passionate technical skills instructor who creates a meaningful learning experience in which participants are taught how to apply their knowledge to solve real-world problems in technology.

In additional to delivering technical skills training, you will prepare participants to jumpstart their career in the growing field of technology.  We are looking for teachers who encourage student-centered learning experiences, guide students to the right conclusions, help them answer complex questions, and redirect their misconceptions.

Key responsibilities include:

Instruction (50%)

  • Work closely with one or more co-instructors to guide students through a rigorous, transformational journey in technology.
  • Lead classes and mentor students as you learn from certified partners and our world-class instructional coaches.
  • Inspire and support students as they identify their passions and connect learning beyond the curriculum.
  • Facilitate a safe, supportive, and energetic community that welcomes the various needs and learning styles of your students.
  • Utilize activities that allow learners to contribute to the discussion at appropriate intervals.
  • Use instructional media such as graphic displays and handouts to enrich and engage students.
  • Understand and employ effective verbal and non-verbal communication and presentation skills.
  • Utilize group dynamics and group facilitation to establish a learner-centered environment.
  • Establish an environment free of bias and criticism, promoting participation of all learners.
  • Monitor learner progress during training and assess performance at the close of instruction.

Curriculum Development and Planning (30%)

  • Adapt your market-driven curriculum and use it to guide your teaching, building your own lesson plans as needed
  • Review organizational needs and student backgrounds to plan course curriculum and objectives.
  • Select and implement the appropriate teaching methods for classroom and virtual courses.
  • Plan office hours to support students outside of class schedule

Meetings, Student Events, and Preparation (20%)

  • Support TCP at career fairs, organization fairs, and special events.
  • Attends weekly status call meetings to share program/student updates

Qualifications: 

  • 4-year university degree or equivalent work experience
  • Ability to earn required certifications prior to class start if currently holding another industry -recognized certification.
  • Ability to teach virtually and in person with flexible working schedule (day, evening and some Saturdays)
  • Microsoft Office knowledge including, Excel, PowerPoint, Word, etc.

If you can demonstrate strong skills in the key responsibilities and possess the education qualifications, we’d love to hear from you! Please forward your cover letter and resume to jobs@techbridge.org with Certified Training Specialist in the Subject Line.

We look forward to reviewing your skillset!

COMMUNITY IMPACT SPECIALIST

We are recruiting for a world-class Community Impact Specialist who will support the VP, Community Impact through developing and implementing strategies to engage with nonprofits, foundations, corporation, and company partners.

Click here for the full job description

TechBridge is a nonprofit that arms other nonprofits on the frontline of alleviating the causes of poverty with technology that will allow them to expand the impact of their mission for the millions of men, women and children who suffer from lack of access to shelter, food, employment, education, healthcare, and financial literacy.

We are recruiting for a world-class Community Impact Specialist who will support the VP, Community Impact through developing and implementing strategies to engage with nonprofits, foundations, corporation, and company partners.

Key responsibilities include:

Lead Generation (40%)

  • Responsible for generating nonprofit, foundation, and collaborative leads by utilizing resources; such as, GuideStar, nonprofit member associations, nonprofits attending conferences, nonprofits participating in collaboratives, etc.
  • Understanding and reporting on lead gen efforts
  • Suggest actions for performance and identify opportunities for growth
  • When appropriate, represents TechBridge through attendance at conferences and community events (Atlanta Regional Collaborative on Health Improvement, Corporate Volunteer Council, Transform Westside Summits, United Way events and conferences, workforce development conferences and events, Regional Commission on Homelessness, House ATL, etc.)
  • Identify opportunities within current customer base
  • Campaign management: creates various email campaign lists to nonprofits. Tracks lead gen efforts across campaigns in Salesforce (MailChimp), Conferences and TechBridge events, recording lead-generation activity and metrics to report on ROI of TechBridge efforts;
  • Responsible for the data integrity of collaborative and nonprofit accounts and contacts in Salesforce.

Sales Process (50%)

  • Responds to nonprofits who download TechBridge white papers, who complete TechBridge’s operational readiness survey, and nonprofits referred to TechBridge through channel partners (TechSoup, etc.)
  • Schedules meetings and phone calls between nonprofits, foundations, and collaboratives and TechBridge’s community impact team
  • Educates nonprofits and collaboratives aligned with TechBridge mission on TechBridge’s service offerings to improve their ability to operate efficiently and effectively as a nonprofit.
  • Identifies nonprofit and collaborative opportunities to benefit from TechBridge products + services.
  • Set discovery call agendas, document customer findings, request documentation from customer pertaining to their inquiries, document all pain points and identifies potential solutions.
  • Solicit Operational Readiness survey; providing information regarding their level on the operational readiness scale and the projects they can undertake to move from progress, to sustain, to grow, and to innovate.
  • Follows up with customers in a timely manner via telephone or email following initial contact.
  • Manage the opportunity, solicit appropriate TB staff to scope and price products + services offered by TechBridge
  • Collecting all required collateral, scheduling, maintaining contact with customer and handling concerns or requests from customer or TB staff
  • Coordinates with Consulting and Engineering to develop solution proposals encompassing all aspects of the nonprofit’s needs; manage the process of presenting to the customer: confirm details with TB staff and customer and schedule review call as needed
  • Records customer interactions using Salesforce.
  • Develop proposals and Statements of Work to prospective customers: writing, presenting, editing, owning signature collection, and completing all necessary recordkeeping
  • Schedules and completes internal customer hand-off meetings, attends customer kickoff meetings when necessary

Administration and Account Management (10%)

  • Attending internal meetings (weekly sync up meetings with manager, weekly community impact meetings with engineering and consulting, monthly all hands meeting, monthly learning with donuts, etc.)
  • Completing expense reports & time entry
  • Focus on continued improvement – both through self-education and by recommending ways that TechBridge can better serve nonprofits.
  • Managing a portfolio of customers, acting as a primary point of contact to handle individual needs as they complete project roadmaps and ascend up the operational readiness scale
  • Own recordkeeping in Salesforce for customer interactions, contact and organization changes, and future opportunity management
  • Resolve conflicts and provide solutions to customers in a timely manner

Qualifications: Bachelor’s degree or an equivalent combination of education and/or experience. A minimum of 5 years of experience in a community impact/outreach role. Strong communication, relationship building, and presentation skills.

If you can demonstrate strong skills in the key responsibilities and possess the education qualifications, we’d love to hear from you! Please forward your cover letter and resume to jobs@techbridge.org with Community Impact Specialist in the Subject Line.

We look forward to reviewing your skillset!

DIRECTOR OF CONSULTING

We are recruiting for a world-class Director of Consulting (DOC) who demonstrates leadership skills, empathy, and the ability to provide beneficial coaching to strengthen their assigned team’s overall skills.

Click here for the full job description

TechBridge is a nonprofit that arms other nonprofits on the frontline of alleviating the causes of poverty with technology that will allow them to expand the impact of their mission for the millions of men, women and children who suffer from lack of access to shelter, food, employment, education, healthcare, and financial literacy.

We are recruiting for a world-class Director of Consulting (DOC) who demonstrates leadership skills, empathy, and the ability to provide beneficial coaching to strengthen their assigned team’s overall skills. The DOC must be able to guide individuals toward higher understanding of customer success goals and alignment of project delivery standards for reaching desired outcomes. He or she should demonstrate the ability to analyze and manage data and metrics to monitor successful projects that are delivered on time and on budget, with customer satisfaction and ROI.

TechBridge seeks an experienced leader with nonprofit technology project experience who will support our project teams as a trusted data and technology advisor to TechBridge nonprofits and collaboratives. The ability to review, analyze, and evaluate department efficiencies, and work cross-functionally to develop overall organizational efficiency to grow and scale is critical.

Key responsibilities include:

Management of Service Delivery and Strategic Consulting (50%)

  • Directly manage FT and PT consulting team and contractors
  • Hold team meetings to ensure team is up to date, highly engaged, and motivated
  • Hold 1:1’s with each team member to ensure they are managing with success on project deliverables
  • Lead team to develop project goals, scope, and delivery schedule through implementation of the project
  • Monitor projects across team to ensure delivered on time and on budget, with customer satisfaction and ROI.
  • Oversee complex consulting and technology implementation projects for clients
  • Consult with nonprofit and collaborative customers on data and management, strategic technology planning and business processes
  • Facilitate ongoing work with project team to develop customer success standards, deliverables, templates as part of the “TechBridge Way Consulting Handbook”
  • Manage team allocation of time in project resource management software (Cloud Coach) and approve time entry, including reconciling contractor invoices
  • Facilitate training and on-going support to teams during transformation efforts

Organizational Process Improvements (40%)

  • Recommend change management techniques consultatively to leadership team
  • Develop solutions and build plans to implement change management strategies, own execution, and report results to leadership
  • Standardization of work planning, minimizing waste, improving workflow, escalating risks and facilitating decision making for successful payables management
  • Work with other team members and cross functional stakeholders to fully understand the strategic goals and objectives and document evolving processes to achieve those goals
  • Implement programs to drive collaboration, deliver business value faster, reduce costs, strengthen the resolution of issues, improve the delivery timeframe, and deliver key capabilities to support rapid business growth
  • Coordinate with marketing to develop project charters, quarterly and YE reviews

Outreach Support (10%)

  • Support Outreach staff on technical calls with potential nonprofit customers
  • Review engineering proposals to ensure language relating to requirements are understood by customers
  • Serve as subject matter expert for project scoping

Qualifications: Bachelor’s degree or an equivalent combination of education and/or experience in leading teams that manage complex projects / programs; advanced degree and/or PMP designation desirable. A minimum of 7 – 10 years of experience with the deployment of process-supporting software. Agile, Six Sigma or similar training is preferred.

Core Skills include:

  •  Proven success in leading diverse, remote teams to achieve highest outcomes for customers success while maintaining team motivation and morale.
  • Responsive Communication. Facilitate meetings, provide direction, ask good questions, listen to the answers, document findings and follow up items. Operates with a sense of urgency.
  • Critical thinking. While problem-solving, can identify the core need or problem to be solved, which is often different than the problem stated.
  • Understanding of how software is used to solve nonprofit business issues. Understand how software supports business process.
  • Position will require the ability to consider multiple ideas and work well with others to determine the best solution.
  • Self-managing. Position will require self-direction to manage a portfolio of project and customers.
  • Excellent interpersonal skills. Ability to build and sustain internal and external relationships
  • Ability to articulate and communicate with influence.
  • Able to manage and define ambiguity.
  • Strong written and presentation skills; ability to support highly technical conversation with IT teams as well as simplify complex topics to non-technical audiences
  • Organization and time management. Ability to manage multiple projects timelines and meeting schedules.

Experience with the following software a plus.

  • Non-profit Success Pack – Salesforce
  • Exponent Case Management
  • Mobile Applications
  • Office 365
  • SharePoint

If you can demonstrate strong skills in the key responsibilities, possess the education, and the core skills, we’d love to hear from you! Please forward your cover letter and resume to jobs@techbridge.org with Director of Consulting in the Subject Line.

We look forward to reviewing your skillset!

MANAGER OF PHILANTHROPY

We are recruiting for a world-class Manager of Philanthropy in Alabama.

Click here for the full job description

TechBridge is a nonprofit that arms other nonprofits on the frontline of alleviating the causes of poverty with technology that will allow them to expand the impact of their mission for the millions of men, women and children who suffer from lack of access to shelter, food, employment, education, healthcare, and financial literacy.

We are recruiting for a world-class Manager of Philanthropy in Alabama.

The Manager of Philanthropy serves as regional leadership for TechBridge’s funding development, assisting the Vice President of Development and Director of Philanthropy in increasing revenue in line with the strategic goals. The Manager will manage the sponsorship/revenue generation activities in the Alabama regional market, including the Digital Event Series, Tee IT Up, Dream Big, Recurring Individual Giving, Community CxO Alliance, Technology Career Program (TCP), and pursuit of all Foundation-related funding.  The role has a continued focus on maintaining and growing existing revenue efforts and stewardship of relationships.

Key responsibilities include:

Fundraising Targets (30%)

  • Develop and carry out fundraising strategies by identifying and contacting potential donors.
  • Responsible for a defined annual revenue target for corporate sponsorships, individual giving, and foundations/grants.

Prospecting and Grants Management (20%)

  • Responsible for identifying and coordinating with grant writer and VP of Development to apply for grants that provide operating funds for programming in Alabama

Relationship Development (15%)

  • Spend time building key relationships with local nonprofit leaders, board members, executive ambassadors, and business executives in the local community.
  • Oversee the Outreach committee so that they support you in meeting your corporate sponsorship goals.
  • Identify, cultivate, and close individual giving efforts in each specified community.

Events Management and Marketing (15%)

  • Create, plan, and support different events that can generate donations. This includes but is not limited to the Digital Event Series, which should be planned and delivered in partnership with Marketing.

Strategy and Communication (10%)

  • Create monthly flash reports outlining progress against Key Performance Indicators.
  • Stay engaged in the community and periodically attend meetings tied to Community Impact projects.

Board Governance (10%)

  • Support the local TechBridge board by outlining and tracking key performance indicators, preparing for board meetings and tracking action items through to completion.

Qualifications: 

  • Bachelor’s Degree preferred in business, marketing, non-profit industry (or HS diploma and equivalent experience)
  • 8-10 years of experience in sales, business development, fundraising and/or corporate relations
  • Advanced interpersonal, oral, and written communication skills.
  • Organization skills for a fast-paced work environment.
  • Microsoft Office knowledge including, Excel, PowerPoint, Word, etc.

If you can demonstrate strong skills in the key responsibilities and possess the education qualifications, we’d love to hear from you! Please forward your cover letter and resume to jobs@techbridge.org with Manager of Philanthropy in the Subject Line.

We look forward to reviewing your skillset!

project manager

We are recruiting for a world-class Project Manager who manages the lifecycle of nonprofit technology initiatives from outreach, sales, service delivery, project initiation/delivery, project close out, and customer relationship management.

Click here for the full job description

TechBridge is a nonprofit that arms other nonprofits on the frontline of alleviating the causes of poverty with technology that will allow them to expand the impact of their mission for the millions of men, women and children who suffer from lack of access to shelter, food, employment, education, healthcare, and financial literacy.

We are recruiting for a world-class Project Manager who manages the lifecycle of nonprofit technology initiatives from outreach, sales, service delivery, project initiation/delivery, project close out, and customer relationship management. This role serves as a trusted data and technology advisor to TechBridge nonprofits and collaboratives and recommends effective solutions that enable the organization and collaboratives to achieve their goals. It also reviews, analyzes, and evaluates environments and user needs, documents requirements, defines scope and objectives, and formulates solutions to parallel overall organization and collaborative strategies.

Project Managers are responsible for successful projects that are on time and on budget, with customer satisfaction and ROI, and metrics gathering related to the projects.

Key responsibilities include:

Service Delivery and Strategic Consulting (55%)

  • Establish project goals, scope, and delivery schedule
  • Coordinate implementation of the project
  • Ensure that project deliverable adheres to established timeline and budget
  • Lead consulting and technology implementation projects for clients
  • Consult with nonprofit and collaborative customers on data and management, strategic technology planning and business processes
  • Develop consulting work templates including roadmaps, software comparisons, systems diagrams, business process flows, client journey maps, etc.
  • Develop project management work templates including project plans, timelines, testing documentation and burn reports
  • Ensure that nonprofit data collection is conducted: IT surveys, operational readiness, nonprofit client demographic information, mission metrics, project success metrics pre and anticipated-post project

Project Design and Business Analysis (40%)

  • Collect and formally document nonprofit and collaborative’s high level and detailed requirements
  • Document and own nonprofit/collaborative’s high level and/or detailed requirements for projects
  • Own synchronization of tasks between task management software (Version One) and project resource management software (Cloud Coach)
  • Assess current capabilities, challenges, needs, and opportunities for improvement
  • Produce written strategic documents, process maps, and roadmap deliverables
  • Communicate business requirements effectively with the engineering team
  • Create process flows and workflows to capture all the requirements of a project

Outreach (5%)

  • Support Outreach staff on technical calls with potential nonprofit customers

Qualifications: Bachelor’s degree or an equivalent combination of education and/or experience in managing complex projects / programs; advanced degree and/or PMP and/or scrum product owner designation desirable. A minimum of 5 years of experience with the deployment of process-supporting software. Agile, Six Sigma or similar training is preferred.

Core Skills include:

  • Problem solving.  Must be able to facilitate shared understanding of the business problem, range of answers, determine scope of solution.
  • Responsive Communication. Facilitate meetings, provide direction, ask good questions, listen to the answers, document findings and follow up items. Operates with a sense of urgency.
  • Critical thinking. While problem-solving, can identify the core need or problem to be solved, which is often different than the problem stated.
  • Understanding of how software is used to solve nonprofit business issues. Understand how software supports business process.
  • Position will require the ability to consider multiple ideas and work well with others to determine the best solution.
  • Self-managing. Position will require self-direction to manage a portfolio of project and customers.
  • Excellent interpersonal skills. Ability to build and sustain internal and external relationships
  • Ability to articulate and communicate with influence.
  • Able to manage and define ambiguity.
  • Strong written and presentation skills; ability to have a highly technical conversation with IT teams as well as simplify complex topics to non-technical audiences
  • Organization and time management. Ability to manage multiple projects timelines and meeting schedules.

Experience with the following software a plus.

  • Non-profit Success Pack – Salesforce
  • Exponent Case Management
  • Mobile Applications
  • Office 365
  • SharePoint

If you can demonstrate strong skills in the key responsibilities, possess the education, the core skills, and can travel up to 50%, we’d love to hear from you! Please forward your cover letter and resume to jobs@techbridge.org with Project Manager in the Subject Line.

We look forward to reviewing your skillset!

salesforce architect

TechBridge is recruiting for an experienced Salesforce Architect. Specifically, we are seeking a professional who has engaged across all levels of Salesforce.com (with preference for Salesforce.org/Nonprofit Success Pack/client and program management) consulting projects.

Click here for the full job description

TechBridge is a nonprofit that arms other nonprofits on the frontline of alleviating the causes of poverty with technology that will allow them to expand the impact of their mission for the millions of men, women and children who suffer from lack of access to shelter, food, employment, education, healthcare, and financial literacy.

We are adding to our team! TechBridge is recruiting for an experienced Salesforce Architect. Specifically, we are seeking a professional who has engaged across all levels of Salesforce.com (with preference for Salesforce.org/Nonprofit Success Pack/client and program management) consulting projects. Your skill set will demonstrate your ability to:

  • oversee the outreach and delivery process of salesforce.com projects,
  • gather and document existing and future state client business processes,
  • gather and consult with clients on solution requirements,
  • design solutions including object model, security, reports, and custom APEX requirements,
  • implement solutions, and
  • provide support for both client facing and internal projects.
  • understand of Salesforce data architecture in standard and custom objects.
  • develop Salesforce flows, process builders, and workflows.
  • understand object oriented and loose coupling concepts in applications and proper database normalization for relational/object databases.
  • utilize data configuration migration tools to deploy configurations between Salesforce environments in a granular fashion.
  • understand API integration and data mapping between remote cloud-based systems.
  • develop data migration between distinct Salesforce systems using robust

You must also have experience recommending effective and scalable solutions that enable TechBridge and its partners to achieve their goals. We need a strong technical professional who is accustomed to serving as a resource during research, outreach and sales processes.

If understanding client needs, designing and implementing solutions, and providing ongoing support are your SuperPowers, we’d love to hear from you! Be prepared to speak about your 7+ years of success with building effective relationships, gathering solutions requirements, designing and implementing customized solutions, and providing ongoing support. Please forward your cover letter and resume to jobs@techbridge.org with Salesforce Architect in the Subject Line.

We look forward to reviewing your skillset!