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Delivering Technology, Driving Change

PROJECT MANAGER

Location: 1360 Peachtree St NE Suite 175, Atlanta, GA 30309
Download: Job Description

TechBridge is a nonprofit that arms other nonprofits on the frontline of alleviating the causes of poverty with technology that will allow them to expand the impact of their mission for the millions of men, women and children who suffer from lack of access to shelter, food,
employment, education, healthcare, and financial literacy.

We are recruiting for a world-class Project Manager who manages the lifecycle of nonprofit technology initiatives from outreach, sales, service delivery, project initiation/delivery, project close out, and customer relationship management. This role serves as a trusted data and technology advisor to TechBridge nonprofits and collaboratives and recommends effective solutions that enable the organization and collaboratives to achieve their goals. It also reviews, analyzes, and evaluates environments and user needs, documents requirements, defines scope and objectives, and formulates solutions to parallel overall organization and collaborative strategies.

Project Managers are responsible for successful projects that are on time and on budget, with customer satisfaction and ROI, and metrics gathering related to the projects.

Key responsibilities include:

Service Delivery and Strategic Consulting (55%)

  • Establish project goals, scope, and delivery schedule
  • Coordinate implementation of the project
  • Ensure that project deliverable adheres to established timeline and budget
  • Lead consulting and technology implementation projects for clients
  • Consult with nonprofit and collaborative customers on data and management, strategic technology planning and business processes
  • Develop consulting work templates including roadmaps, software comparisons, systems diagrams, business process flows, client journey maps, etc.
  • Develop project management work templates including project plans, timelines, testing documentation and burn reports
  • Ensure that nonprofit data collection is conducted: IT surveys, operational readiness, nonprofit client demographic information, mission metrics, project success metrics pre and anticipated-post project

Project Design and Business Analysis (40%)

  • Collect and formally document nonprofit and collaborative’s high level and detailed requirements
  • Document and own nonprofit/collaborative’s high level and/or detailed requirements for projects
  • Own synchronization of tasks between task management software (Version One) and project resource management software (Cloud Coach)
  • Assess current capabilities, challenges, needs, and opportunities for improvement
  • Produce written strategic documents, process maps, and roadmap deliverables
  • Communicate business requirements effectively with the engineering team
  • Create process flows and workflows to capture all the requirements of a project

Outreach (5%)

  • Support Outreach staff on technical calls with potential nonprofit customers

Qualifications: Bachelor’s degree or an equivalent combination of education and/or experience in managing complex projects / programs; advanced degree and/or PMP and/or scrum product owner designation desirable. A minimum of 5 years of experience with the deployment of process-supporting software. Agile, Six Sigma or similar training is preferred.

Core Skills include:

  • Problem solving.  Must be able to facilitate shared understanding of the business problem, range of answers, determine scope of solution.
  • Responsive Communication. Facilitate meetings, provide direction, ask good questions, listen to the answers, document findings and follow up items. Operates with a sense of urgency.
  • Critical thinking. While problem-solving, can identify the core need or problem to be solved, which is often different than the problem stated.
  • Understanding of how software is used to solve nonprofit business issues. Understand how software supports business process.
  • Position will require the ability to consider multiple ideas and work well with others to determine the best solution.
  • Self-managing. Position will require self-direction to manage a portfolio of project and customers.
  • Excellent interpersonal skills. Ability to build and sustain internal and external relationships
  • Ability to articulate and communicate with influence.
  • Able to manage and define ambiguity.
  • Strong written and presentation skills; ability to have a highly technical conversation with IT teams as well as simplify complex topics to non-technical audiences
  • Organization and time management. Ability to manage multiple projects timelines and meeting schedules.

Experience with the following software a plus.

  • Non-profit Success Pack – Salesforce
  • Exponent Case Management
  • Mobile Applications
  • Office 365
  • SharePoint

If you can demonstrate strong skills in the key responsibilities, possess the education, the core skills, and can travel up to 50%, we’d love to hear from you! Please forward your cover letter and resume to jobs@techbridge.org.

We look forward to reviewing your skillset!

JOIN US

Delivering Technology, Driving Change

PROgram MANAGER

Location: 1360 Peachtree St NE Suite 175, Atlanta, GA 30309
Download: Job Description

TechBridge is a nonprofit that arms other nonprofits on the frontline of alleviating the causes of poverty with technology that will allow them to expand the impact of their mission for the millions of men, women and children who suffer from lack of access to shelter, food,
employment, education, healthcare, and financial literacy.

We are recruiting for a Program Manager for our Technology Career Program (TCP). The TCP Program Manager will manage the overall strategic planning, goals and implementation for the Technology Career Program. Responsibilities include operational management of the team, vendor contracts, budgeting, community partners, scheduling and curriculum management. As the program grows nationally, the project manager will support and sustain successful relationships with school districts, corporate sponsors, and community partners.

The TCP Program Manager will be responsible for general management and oversight of the program from recruiting through graduation as well as data analytics for ongoing evaluation and improvement of outcomes.

 Key responsibilities include:

Program Oversight/Execution (50%)

  • Lead and oversee application and interview process for applicants
  • Recruit, negotiate and hire facilitators and volunteers for every program
  • Schedule and facilitate team meetings between TechBridge employees and contractors.
  • Work with TechBridge, Goodwill staff to drive day to day execution of the workforce development programs
  • Evaluate and improve sessions based on feedback from ongoing cohorts
  • Recruit and prepare alumni and success coaches participation in TB events such as Digital Ball

Strategy/Program Planning (40%)

  • Foster and nurture key external relationships necessary for program success.
  • Forecast, plan, and implement each new local TCP cohort
  • Respond and collaborate with Leadership team on content for grant opportunities
  • Design and communicate program calendar to include technology, business, and financial literacy classes
  • Implement on criteria for each cohort’s curriculum, certifications, instructors, and applicants.
  • Plan events such as kickoff, ending presentation and graduation
  • Create annual budget and oversee expenses to include managing and reporting on grant deliverables
  • Initiate invoices and payments with Finance
  • Communicate and implement program policies and procedures
  • Manage full-time, contract team members and volunteers with a diverse array of talents and responsibilities.
  • Monitor vendor contracts, responsibilities and reporting
  • Direct and implement changes and interventions to ensure project goals are achieved.
  • Provide schedule of events to stakeholders regularly
  • Gain input from stakeholders in planning process throughout program execution
  • Support marketing strategy with the marketing team.
  • Support program growth by strategic planning and goal setting with VP, Consulting & Customer Success

Data/Reporting and Performance Measurement (10%)

  • Develop a system of motivators for coaching and monitoring students in a remote setting
  • Document and track milestones for all deliverables set by the VP, Consulting & Customer Success
  • Collect and evaluate outcomes to support the strategic direction of the Program
  • Support the evaluation method to assess program strengths and identify areas for improvement
  • Produce accurate and timely reporting of program status throughout program life cycle.
  • Manage the implementation of program management software for program data collection, analysis, and sharing.

Qualifications: Bachelor’s degree or an equivalent combination of education and/or experience; Education experience in Computer Science, Engineering, STEM, Higher Ed. desirable. A minimum of 5 years of experience as a Program Manager or equivalent work experience. Microsoft Office knowledge including, SharePoint, Excel, PowerPoint, Word.

Core Skills include:

  • Problem solving.  Must be able to facilitate shared understanding of the business problem, range of answers, determine scope of solution.
  • Responsive Communication. Facilitate meetings, provide direction, ask good questions, listen to the answers, document findings and follow up items. Operates with a sense of urgency.
  • Critical thinking. While problem-solving, can identify the core need or problem to be solved, which is often different than the problem stated.
  • Collaboration. Position will require the ability to consider multiple ideas and work well with others to determine the best solution.
  • Self-managing. Position will require self-direction to manage a portfolio of project and customers.
  • Excellent interpersonal skills. Ability to build and sustain internal and external relationships
  • Communication. Ability to articulate and communicate with influence.
  • Able to manage and define ambiguity.
  • Advanced oral and written communication skills with attention to detail.
  • Organization and time management. Ability to manage multiple projects timelines and meeting schedules.
  • Integrity. A trusted source for students, instructors and other stakeholders. Able to build and sustain successful relationships.

Experience with the following software a plus.

  • Salesforce
  • OneNote
  • Higher IQ
  • Zoom
  • Google Classroom
  • Slack

If you can demonstrate strong skills in the key responsibilities, possess the education, the core skills, and can travel up to 10%, we’d love to hear from you! Please forward your cover letter and resume to jobs@techbridge.org.

We look forward to reviewing your skillset!

JOIN US

Delivering Technology, Driving Change

SITE COORDINATOR

Location: 1360 Peachtree St NE Suite 175, Atlanta, GA 30309
Download: Job Description

TechBridge is a nonprofit that arms other nonprofits on the frontline of alleviating the causes of poverty with technology that will allow them to expand the impact of their mission for the millions of men, women and children who suffer from lack of access to shelter, food,
employment, education, healthcare, and financial literacy.

We are recruiting for a Site Coordinator for our Technology Career Program (TCP). The Site Coordinator is the local area administrator who manages the day-to-day onsite operations of TCP. Working closely with the TCP Program Manager, you will ensure that program policies and procedures are followed and measured. You will also support enrollment into the program, document and record student attendance, performance, behavior, and engagement in the program.

Key responsibilities include:

Local Site-based Program Support (80%)

  • Support key external relationships necessary for program success.
  • Recruit and assess program applicants
  • Collaborate with Program Manager to build and execute on class schedule and current class deliverables
  • Ensures weekly success schedule for volunteers for aspects of the programs as needed
  • Ensures delivery to contract for program facilitators
  • Document student attendance, certification test results, job placement, success coach activities, etc.
  • Implement site program policies and procedures
  • Support events such as kickoff, ending presentation and graduation
  • Order all materials for the class including but not limited to laptops, food, binders, documents etc.
  • Facilitate cohort communication through Slack and Google Classroom
  • Schedule and procure each student’s certification exams.
  • Organize site programs and activities in accordance with the mission and goals of the Technology Career Program.
  • Coordinate with TCP graduates for media and organizational requests.
  • Keep track of TCP marketing and logistics materials.
  • Supports the team with a diverse array of talents and responsibilities.
  • Assist with marketing TCP at career fairs, organization fairs, and special events.
  • Attends weekly status call meetings to share program/student updates
  • Troubleshoot student issues with laptops, software, or exams.

Data/Reporting (20%)

  • Collect, report, and analyze student data on attendance, tardiness, conduct, and academic performance
  • Share outcomes and collaborate with Program Manager for program success
  • Support the implementation of program management software for program data collection, analysis, and sharing.

Qualifications: High school diploma, GED or equivalent work experience; College degree desirable. 1-3 years of experience as a community, school, or program coordinator. Microsoft Office knowledge including SharePoint, Excel, PowerPoint, and Word.

Core Skills include:

  • Problem solving.  Must be able to facilitate shared understanding of the business problem, range of answers, determine scope of solution.
  • Responsive Communication. Facilitate meetings, provide direction, ask good questions, listen to the answers, document findings and follow up items. Operates with a sense of urgency.
  • Collaboration. Position will require the ability to consider multiple ideas and work well with others to determine the best solution.
  • Self-managing. Position will require self-direction to manage a portfolio of project and customers.
  • Excellent interpersonal skills. Ability to build and sustain internal and external relationships
  • Excellent oral and written communication skills with attention to detail.
  • Organization and time management. Ability to manage program timelines and meeting schedules.
  • Integrity. A trusted source for students, instructors, and other stakeholders. Able to build and sustain successful relationships.

Experience with the following software a plus.

  • Salesforce
  • OneNote
  • Higher IQ
  • Zoom
  • Google Classroom
  • Slack

If you are a strong collaborator who is positive, organized, detail-oriented, takes initiative, and follows through, we would like to hear from you! Please forward your cover letter and resume to jobs@techbridge.org.

We look forward to reviewing your skillset!