Nonprofits Unify to Connect Legal Services

The Health Consumer Alliance (HCA) is a technology solution unifying its ten independent local nonprofit partners across California to connect its free legal services to all consumers in all languages, regardless of income level. HCA was operating with a homegrown solution that created a data integrity problem with collecting and reporting. With ten organizations collecting various pieces of information, data reporting was constant, manual, and often unreliable as individual organizations made local changes to reporting fields. Working with us, HCA leveraged JusticeServer™, a case management and volunteer attorney portal solution designed and used by legal services organizations. Together they customized the platform to provide them with an improved user interface, easy and efficient data entry, and enhanced data integrity. JusticeServer also allowed them to customize reporting statewide, regionally, and locally.

One of our challenges is the need to collect data on multiple object levels. We need to be able to see this collectively, as well as individually. The JusticeServer team has been very creative in solving this data challenge that other platforms were unable to solve. To be able to see the data at this problem level opens up the opportunity to see a much more accurate picture of the healthcare challenges.

— Jack Dailey, Health Consumer Alliance Coordinator, Legal Aid Society of San Diego, Inc.

In collaboration with the Greater Richmond Bar Foundation, the Legal Aid Justice Center, and the Central Virginia Legal Aid Society, we built JusticeServer on the Salesforce.com platform to leverage the latest technology. The resulting platform aided in providing pro bono legal services to low-income clients. JusticeServer has been chosen by legal nonprofits nationwide and provides NPOs like Bay Area Legal Aid, Eviction Defense Collaborative, Legal Aid at Work, Volunteer Legal Services Project, Georgia Asylum and Immigration Network, Mosaic Georgia, and many other justice nonprofits with modern, efficient, and cost-effective legal services management.

HCA direct service partners include:

• Bay Area Legal Aid
• California Rural Legal Assistance
• Central California Legal Services
• Greater Bakersfield Legal Assistance
• Inland Counties Legal Assistance
• Legal Aid Society of Orange County
• Legal Aid Society of San Diego
• Legal Aid Society of San Mateo County
• Legal Services of Northern California
• Neighborhood Legal Services of Los Angeles County

Learn More about Technology, Innovation, and Collaboration at the ITC2020 Conference

Legal Services Thought Leaders Connect at ITC2020 to Promote Access to Justice & Legal Representation for Low-Income People

The ITC2020 Conference brings LSOs together from across the nation to share the power of technology addressing the difference between the civil legal needs of low-income Americans and the resources available to meet those needs.