Maximizing Your Metrics with Salesforce Nonprofit Success Pack & Add-Ons

Aug 3, 2017


With’s continued commitment to donate ten enterprise licenses to qualifying 501c3 nonprofits, the Nonprofit Success Pack (NPSP) is one of the highest performing, affordable solutions available to development officers and grant managers.’s recent article, “5 Ways the Nonprofit Success Pack Can Help Accelerate Your Fundraising” outlines how the NPSP allows nonprofits to harness essential data and

  • Access a full snapshot of every constituent and donor
  • Track all types of donations in one place
  • Plan their Moves Management strategy with built-in engagement tools
  • Show their impact
  • Extend with the AppExchange

However, NPSP often requires fine-tuning to make the most of a nonprofit’s data. TechBridge Nonprofit Operations Consultant Sean Williams appreciates how Salesforce’s Nonprofit Success Pack continues to add on ever-more useful reporting capabilities and new modules to enhance its ability to manage donations and grants. He adds, however, that organizations who want to capture donations online through their website will need to consider a third-party tool that integrates with Salesforce such as FormAssembly.

Williams notes that setting up the NPSP, configuring it with third-party tools, and adding custom functionality and reporting is a daunting task for most small to medium size nonprofits, who will want to consider budgeting for a third-party consulting company to assist with the implementation and training on the system and ensure adoption of the new tool.

With the right add-ons in place, the NPSP can help your nonprofit track and improve on critical metrics, such as increasing the percentage of recurring donors, by leveraging data to improve their ability to communicate with key stakeholders, such as pulling a LYBUNT report (donors who donated last year but haven’t yet given this year) and marketing a specific ask to potential repeat donors.

Ready for the next step? Learn more about how TechBridge can help your organization do more with its data.

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