Harnessing Data to Prevent Evictions

The Eviction Defense Collaborative’s (EDC) work is based on the belief that housing is a human right, and that our families, community, economy, and health all depend on the security and stability that come from having a place to call home. Because of the high cost of housing in San Francisco, thousands of families and individuals struggle every day to meet this most basic human need. Each time someone loses the struggle against eviction and becomes homeless or is forced to leave the City, San Francisco loses a little more of the dignity and diversity that gives it its cherished spirit.  With this truth in mind, the EDC is the principal organization in San Francisco helping low-income tenants respond to eviction lawsuits.

For almost 25 years, the organization had relied almost entirely on pen and paper. Before JusticeServer, it tracked referrals in individual emails and shared spreadsheets – often out of date, and relied on a large whiteboard for the litigation team to track caseloads. Finding a client file often amounted to scavenger hunt through people’s desks. EDC also used an outdated local database that few people understood and could only run limited queries. Staff was unable to track outcomes (both individually and systematically), identify more significant trends, or do quick and effective searches.

EDC was selected as the lead partner in designing and implementing a citywide referral and case management system under Prop F, Tenant Right to Counsel. EDC worked with the team at TechBridge to customize the JusticeServer platform to meet their needs and went live with the new system on July 1, 2019 – the same day the new voter initiative went into effect.

 

San Francisco is one of the first cities in the country to make legal counsel a right to all tenants facing eviction. For EDC, harnessing data for our new program is critical to assessing its effectiveness, and the stories it shows can have real policy implications

– Rachel Stober,
Senior Tenant Right to Counsel Coordinator,
Eviction Defense Collaborative

 

EDC now can track client outcomes and quickly create and run customized reports, which are useful both daily (to be able to identify incomplete intakes from last week, for example), and to be able to read the more significant story the data tells. Having access to accurate information like language preferences and disabilities informs them of client needs and how well they are meeting them. They can evaluate their citywide referral system by seeing how many cases each agency takes, how many tenants aren’t getting the services they need, or what kinds of clients, cases, or issues of each LSO. JusticeServer provides objective, reliable, and systematic data that allows EDC to identify trends and see the bigger picture.

Learn More About Technology, Innovation and Collaboration  at the ITC2020 Conference

Legal Services Thought Leaders Connect at ITC2020 to Promote Access to Justice & Legal Representation for Low-Income People

The ITC2020 Conference brings LSOs together from across the nation to share the power of technology in addressing the difference between the civil legal needs of low-income Americans and the resources available to meet those needs.

Preparing Legal Services Organizations to Harness Technology through Tech Assessments

Enhancing Collaboration through Technology

Transitioning to
Office 365

Wednesday, January 15
10:30am – 11:45am

Panelists:

  • LARRY CLARK – CIO in Residence, TechBridge
  • JON MILLER – Director of Technology, Legal Assistance of Western New York
  • JOSEPH MELO – Director of Engineering, Just-Tech
  • GUY LESCAULT – Executive Director, Legal Services Alabama

Thursday, January 16
8:45am – 10:00am

Panelists:

  • BRYAN BABCOCK – Data Analyst, TechBridge
  • JACK DAILEY – Dir. of Policy and Training/HCA Coordinator, Legal Aid Society of San Diego, Inc.
  • SAMANTHA SANCHEZ – Legal Technology Leader, TechBridge
  • RACHEL STOBER – Senior Tenant Right to Counsel Coordinator, The Eviction Defense Collaboration

Thursday, January 16
10:30am – 11:45am

Panelists:

  • PAUL SWINEY – Deputy Director of Operations, Legal Aid Society of Middle Tennessee and the Cumberlands
  • JOHN HARVEY – Senior Solutions Architect, TechBridge
  • CHRISTOPHER JONES – IT Director, Legal Services Alabama
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