by Sean Williams
Rainbow Village, a nonprofit based in Duluth, Georgia, transforms the lives of homeless families with children by providing a stable community and services instilling initiative, self-development, and accountability for future generations. Walking onto the campus of Rainbow Village, the first thing you notice are the beautiful new housing and childcare, educational, and recreational facilities providing a safe haven for vulnerable parents and their children.
Before her organization received the Dream Big Award, Rainbow Village’s Executive Director Melanie Connor wanted to shift the organization’s focus from what you see to what you don’t see — the data behind the scenes. Working with TechBridge’s Performance Measurement team, Rainbow Village now has a comprehensive data strategy defining the critical metrics their staff need to lead resident families to self-sufficiency.
TechBridge also defined the business processes to implement a custom Salesforce client management system. This system enables Rainbow Village to report on these metrics in real-time through the click of a button — resulting in an annual savings of $18,900 per year by reducing the staff time required to manually enter, aggregate, and report on client metrics. As a result of TechBridge’s work, Rainbow Village has received additional grant funding from the Episcopal Charities Foundation to implement the new Salesforce solution with TechBridge .
Sean Williams is a Nonprofit Operations Consultant at TechBridge, Inc.